Sign in

Legal

Terms of service

Last updated November 2, 2026

These terms cover your use of the Spare Shift website, client portal and services. Spare Shift is operated by [LEGAL BUSINESS NAME], a company registered in [STATE] ("we", "us"). By creating an account or paying for a package you agree to them.

What we provide

We design, build and run software for your business: websites, customer relationship systems, automations, AI assistants, internal tools and reporting. The package or modules you buy, as shown at checkout, set what is included. Anything else is agreed in writing before we start it.

Fees and billing

  • The build fee and your first monthly fee are charged when you check out. The monthly fee then renews each month on the same date until you cancel.
  • Payments are processed by Stripe. We never see or store your full card number.
  • Text message, phone, software and AI usage fees charged by third parties are passed through at cost and agreed with you before they start.
  • If a payment fails, Stripe retries it and emails you. If it is still unpaid after 14 days we may pause monthly services until it is paid. We never delete your systems for non payment.

Cancelling and refunds

  • You can cancel the monthly fee at any time from Billing in your portal. It stops at the end of the month you have paid for, and you are not charged again.
  • If you cancel before your audit call takes place, we refund the build fee in full. Once the audit call has happened, the build fee is not refundable, because the work has started.
  • When the monthly ends, everything we built keeps running in your accounts. Monitoring, fixes and tuning stop.

Your accounts and your data

  • We build inside accounts held in your business name wherever the tool allows it. You own those accounts, your content and your customer data.
  • You can export your customer data at any time. We hand it over in a plain spreadsheet at no charge.
  • We use your data only to provide the services. We do not sell it, and we only use AI providers whose business terms keep your data out of model training.

Your responsibilities

  • You confirm you have permission to contact the people in your customer lists by text and email, and that the consent you collected covers the messages we set up.
  • You keep the information you give us accurate, and you review message copy and automation rules before we switch them on.
  • You tell us about any industry rules that apply to you, such as health privacy rules, so we can design around them.

How we use AI

Our assistants answer routine questions, draft messages and sort information using the answers and rules you approve. They say that they are an assistant, and they hand anything sensitive (medical questions, complaints, refunds, pricing exceptions) to your staff. AI can make mistakes, so you stay responsible for decisions about your customers.

Acceptable use

You may not use our services to send messages without consent, to mislead people, or for anything illegal. We may pause a workflow that breaks these rules and will tell you why.

Warranties and liability

We do the work with reasonable care and skill and fix defects we cause at no extra charge while your monthly is active. Beyond that, the services are provided as is. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect or lost profit damages.

Changes

We may update these terms. We will email you at least 30 days before a change that affects what you pay or what you get, and you can cancel before it takes effect.

Law and contact

These terms are governed by the laws of [STATE]. Questions: write to us through the form on our homepage or reply to any email from us.